At Love Over Crust (www.loveovercrust.com), we strive to ensure your complete satisfaction with every order. Due to the perishable nature of our baked goods, we have a limited return policy to maintain quality and safety standards. Please review our policy below:
1. Eligibility for Returns
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Order Issues: Returns or refunds are accepted only for orders that are incorrect, damaged, or defective upon delivery.
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Timeframe: You must notify us within 24 hours of receiving your order to report any issues. Please contact us at support@loveovercrust.com with your order details and photos of the issue.
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Non-Returnable Items: Due to food safety regulations, we cannot accept returns for items that have been consumed, mishandled, or improperly stored.
2. Process for Returns
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Contact Us: Email us at support@loveovercrust.com with your order number, a description of the issue, and any relevant photos.
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Review: Our team will review your request within 48 hours and provide instructions for next steps.
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Resolution: If approved, we may offer a replacement, store credit, or refund to your original payment method, depending on the circumstances.
3. Refunds
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Refunds, if approved, will be processed within 5-7 business days to your original payment method.
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Shipping costs are non-refundable unless the issue is due to an error on our part.
4. Delivery Issues
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If your order is not delivered or is significantly delayed due to an error by our delivery team, please contact us immediately. We will work to resolve the issue promptly, which may include a replacement or refund.
5. Customer Satisfaction
We are committed to making things right. If you’re not satisfied with your order, please reach out to us at loveovercrust@gmail.com, and we’ll do our best to address your concerns.
Thank you for choosing Love Over Crust! We appreciate your understanding of our return policy to ensure the highest quality and safety for all our customers.
